customer support  
frequently asked questions
Support Area
Why Choose Jagfly Hosting?
Frequently Asked Questions
Submit a Support Request
 
 
General Questions
  What are your payment options?
  I would prefer to pay by check. Do you accept checks?
  Jagfly Hosting is not local to my area. Can I still host my web site with Jagfly Hosting?
  Does Jagfly Hosting offer discounts to non-profit organizations?
  Are all your hosting packages advertisement free?
  Can I access my web site with and without the "www." ?
  How long will it take for Jagfly to set up my new hosting account?
  How hard is it to move my web site to your servers?
  Will my web site work on your servers?
  Do you offer web site design or programming?
  Do you offer a 30 day money back?
  Do you offer ISP services like DSL Internet Access?
 
Server Questions
  How do you measure my monthly alloted bandwidth?
  How do you measure my allotted web space?
  Do you provide site statistics?
  Why type of database software do you offer?
  What are your server specifications?
  Can I telnet into the server?
  Can I run cron tasks?
  Can I use my own SSL certificate?
  What other encryption/security tools are on the server?
  Can I use .htaccess files?
  Do you offer a shopping cart?
  Do you offer a server control panel?
  How is Jagfly Hosting's network connectivity to the Internet?
  What kind of server uptime to you have?
 
E-Mail Questions
  How can I access e-mail?
  Can I set up autoresponders for email?
  Can I set up e-mail address forwarding?
  Do you offer IMAP email support?
  Can I use your outgoing mail server?
   
Programming Questions
  Can I install and run CGI Scripts?
  What languages are supported for CGI scripting?
  Do you support PHP5?
  Do you support NT server?
  Do you support Java Servlets?
  Do you offer ODBC?

 

What are your payment options?

Jagfly Hosting accepts orders online. Orders can be paid for by Mastercard or Visa. Hosting is billed monthly and renews automatically each month that you continue your Jagfly Hosting account. There is also the option to prepay for quarter year, semi-annual and yearly installments.

 

I would like to pay by check. Do you accept checks?

We will only accept checks from accounts that originate in Massachusetts. Furthermore, we only accept checks for accounts that are billed either quarterly, semi-annually, or yearly. We do not accept checks for monthly terms. If you are located in Massachusetts and would like to make arrangements to pay by check please submit a customer support request.

 

Jagfly Hosting is not local to my area. Can I still host my web site with Jagfly Hosting?

Yes, Jagfly Hosting servers are located in a World Class Data Center. This means that no matter where you are located, you will be able to quickly access and make updates to your web hosting account from any location in the world. Jagfly Hosting is located in Western & Boston Massachusetts, but because of the quality our services and commitment to customer support we have customers in nearly every part of the United States.

 

Does Jagfly Hosting offer discounts to non-profit organizations?

Yes, Jagfly Hosting offers a generous 25% discount in monthly hosting fees for certified non-profit organizations. This discounts does not apply to other fees such as account add-ons, domain registration, etc. To be eligible for a non-profit discount, you must present us with proof of your non-profit status.

 

Are all your hosting packages advertisement free?

Yes, we do not place banner advertisements on your web site.

 

Can I access my web site with and without the "www." ?

Yes, we set up all domains so they are accessible from both.

 

How long will it take for Jagfly to set up my new hosting account?

During our normal business hours (9AM - 5PM EST Monday - Friday) new accounts are created within 20 minutes of being received. During weekend and off-hours accounts are usually created with 6 hours. Once your account has been created, you will receive a 'Welcome E-mail' with instruction on how to set up your web site, email and take advantage of features that come with your Jagfly Hosting account.

 

How hard is it to move my site to your servers?

It's actually pretty simple. You can even arrange for us to transfer your web site to our server. We will of course need some information from you, like your existing host's FTP server and username and password.

 

If you wish to embark on the transfer process on your own, the steps involved are as follows:

  1. Set up your new hosting account with Jagfly Hosting. Your account will be set up within 20 minutes and we will provide you with all the specifics you need to start setting up your web site on our servers.
  2. Using an FTP program such as CuteFTP, SmartFTP, or Fetch login into your new Jagfly Hosting account and upload your files to the server. For more information on uploading and setting up your account see our Support Area.
  3. If you have any email accounts set up at your existing host you will need to recreate those account at Jagfly Hosting using our web based control panel. Information on setting up your email accounts can be found in our Support Area as well as in the initial welcome email we send you when your account has is established on our servers.
  4. Double check to make sure you set up your web site and email addresses properly. We provide you with a temporary URL which you can use to view your web site at Jagfly Hosting before your update your domain name to point to the servers here. This means you can set up your account at Jagfly Hosting and move your files over without any interruptions in the availability of your web site or email at your existing host.
  5. And the final step, once your certain everything is in place on the servers at Jagfly Hosting, its to initiate the DNS / Nameservers update with the registrar which controls your domain name. Each registrar has a different procedure for making DNS / Nameservers updates. However, most allow you to make the change online using the registrar's web site. You will want to update the DNS / Name servers so they read: NS.JAGFLYHOSTING.COM & NS2.JAGFLYHOSTING.COM. Once you update the DNS / Nameservers it will typically take between 24 - 48 hours before your web site starts working on our server.

 

Will my web site work on your servers?

If your web site is currently hosted on a Unix/Linux based server (as opposed to a WindowNT/2000 server), your web site will most certainly work. There is always the chance that your web site won't work (specialized programming or other complexness) and if this is the case, we'll work with you and try to get it running and if we cannot, we'll refund your money.

If you have any doubts, we can always take a look at your existing site to determine if it will work on our server. Usually in under 5 minutes we can determine if a web site will work on our servers. We are also flexible in our setup and can give you a certain username, database name, and/or password in order to mirror your current set up at your existing host.

 

Do you offer web design or programming?

Currently we have limited availablity for design and programming projects. But please feel free to contact. Our schedule is always changing. If we cannot accomodate your needs we can certainly recommend a design or development company that can help you.

 

Do you offer a 30 day money back?

Yes, if you are not satisfied for any reason with the service provided by Jagfly Hosting during the first 30 days, we will refund your hosting charges (excluding any hosting setup fees and domain registration fees).

 

Do you offer ISP services like DSL Internet Access?

No, we do not. We are dedicated and focused to providing web hosting, web development and programming. If you are looking for Internet Access in Massachusetts, let us know and we can offer you some suggestions.

 

How do you measure my monthly alloted bandwidth?

Any traffic sent to and from your web site is counted in your monthly bandwidth. This means any web page views via HTTP, as well as file uploading and downloading via FTP are counted towards your monthly alloted bandwidth.

 

How do you measure my allotted web space?

We count any file that is owned by you on the web server towards your allotted web space. This includes your web site, and files you have saved on the server, site statistics, databases, as well as any email stored on the server.

 

Do you provide site statistics?

Yes, we provide Webelizer server statistics. These are graphical statistics and provide a lot of information. Server stats are run every night. In addition, we provide you with your raw server logs, in the event that you wish to use your own statistics software.

 

Why type of database software do you offer?

Currently, we offer MySQL. MySQL is a robust database and very suited for building database driven web sites when combined with a programming language such as PHP or Perl.

 

What are your server specifications?

Our servers run RedHat Linux Enterprise Level. We are currently running Apache 2.2 and PHP 5.2.17 or greater. We do not oversell our servers like many of our competitors. Jagfly Hosting servers are all Pentium 4 servers running at 2Ghz, 2.4Ghz, and 2.4Ghz Dual Xeon Processsors confirgurations and have 2GB or greater of physical memory. Our hard drives are set up in RAID arrays which ensures data integrity and increased performance. All servers are backed up every 6 hours to a remote backup appliance. We routinely apply security patches and upgrade core web server components to ensure that our servers are running at their peak and are not subseptible to security exploits.

 

Can I telnet into the server?

For security reasons, we no longer offer telnet. However, you may connect using SSH (Secure Shell). This is an encrypted protocol similar to telnet. SSH is disabled by default and can be requested. We do not allow SSH access from any foreign destinations. Your connection must originate within the United States. Requests for SSH access are evaluated on a case by case basis and we reserve the right to deny or revoke SSH previleges at any time.

 

Can I run cron tasks?

Yes, each account comes with one crontab which you may use to run processes automatically. However, if we feel that a particular cron job is draining the server, we may suspend it.

 

Can I use my own SSL certificate ?

Yes, you can. There is a yearly setup fee for installing the certificate. In addition you can use our shared SSL certificate to encrypt your web pages. If you are unfamilar with the process of obtaining a SSL certificate, we can facilitate the process for you. Our cost for a Business SSL certificate purchase and install is $149 a year. Jagfly uses GeoTrust SSL certificates.

 

What other encryption/security tools are on the server?

Our server have GPG (GnuPrivacyGuard) which enables you to encrypt text and email messages from prying eyes. Also, we compile PHP with MCRYPT support to provide high-powered encryption via PHP (ideal for storing sensitive information in MySQL). Additionally, we offer SSH (Secure Shell) access to the server (instead of telnet) which is a secure and encrypted command line means of communicating with the web server.

 

Can I use .htaccess files?

Yes, you can set up .htaccess files for redirection, password protection, and general server overrides. Be warned that if you use MS FrontPage, it's recommended that you do not alter the .htaccess file that FrontPage uploads.

 

How is Jagfly Hosting's network connectivity to the Internet?

Jagfly Hosting servers reside in the world famous EV1 network datacenter. The EV1 network is probably the most sophisticated and best equiped network on the Internet. Each of our servers are connected by a 100Mbps connection feed by 11 Gigabit connections, 1 DS-3 connection, and 1 OC-3 connection. Jagfly Hosting's upstream providers are Time Warner, Verio, Cogent, Williams, Allegiance and MFN. Our servers' speed and connectivity are rivaled by none!

 

What kind of server uptime to you have?

Our data center and network is monitored 24x7 by system administrators that are ready to swing into action if a problem arises. We routinely have 100% monthly uptime.

 

Do you offer a server control panel?

Yes, we offer the extremely popular cPanel. cPanel enables you to control nearly every aspect of your account: set up new email address, create and administer MySQL Databases, view your site's statistics, create a backup of your web site, upload files, view your current resource allocation, and much much more.

 

Do you offer a shopping cart?

Currently, we do not offer an off-the-shelf shopping cart. We do have plans to offer such a package in the near future.

 

How can I access e-mail?

All e-mail accounts are POP email accounts meaning you can use any POP capable e-mail reader such a Eudora, Outlook Express or Netscape Communicator. In addition, every account has web based e-mail which enables you to access your email using a web browser from any computer that is connected to the Internet.

 

Can I set up autoresponders for email?

Yes, you can set up autoresponders that will automatically email a pre-determined message back when ever someone sends and email message to that autoresponder email address.

 

Can I set up e-mail address forwarding?

Yes, you can setup as many e-mail forwards as you like. E-mail forwards can be sent to your POP accounts, to an external e-mail address, or to any combination in between.

 

Do you offer IMAP capabilities?

Yes we do offer IMAP email capabilities on our server. However, we only provide technical support for POP3 email connection protocol. Nonetheless, you are free to use IMAP to connect and retrieve email. Just keep in mind that your mailbox can fill up rather quickly since IMAP stores the messages on the server until you delete them.

 

Can I use your outgoing mail server?

Every hosting plan except for the Starter Plan enables you to use our SMTP server to send outgoing email. This is helpful if your current ISP does not allow you to send outgoing email using your own domain name. You can also send email from the server using Sendmail and via our web mail application. Please keep in mind that abuse of our SMTP servers is grounds for immediate termination of your accounts, and could lead to legal action. Please review the Jagfly Hosting Acceptable Usage Policy for our zero-tolerance policy on the sending of unsolicited email.

 

Can I install and run CGI Scripts?

Yes, every account comes with a personalized cgi-bin directory, where you can upload and run CGI or Perl scripts. Jagfly Hosting reserves the right to disable user scripts that may be putting a strain on the server's resources.

 

What languages are supported for CGI scripting?

We currently support, Bourne, Shell, Bash, Perl, Python and TCL.

 

Do you support PHP5?

Yes. We love PHP and so do you. We are currently running PHP 5.2.17 or greater.

 

Do you support NT server?

All our servers are Linux based. Therefore, we do not offer support for ColdFusion, ASP or other NT-based technologies.

 

Do you support Java Servlets?

No, we currently do not.

 

Do you offer ODBC?

For security reason we do not allow ODBC connections or remote connections to MySQL or any other database server.